A leading multinational manufacturing organization with its plant in Karachi is urgently hiring for the position of Customer Support Officer / Assistant for its Sialkot Sales Office. The company seeks dynamic and self-motivated individuals with a qualification of B.A. / B.Com and 2 to 3 years of relevant experience in the textile/garments sector. Interested candidates are required to send their CVs along with a recent photograph to the provided email address by January 15, 2025. Applicants must mention the job title in the subject line of their emails.
Private Jobs Karachi Details
| No | Field | Details |
|---|---|---|
| 1 | Job Posted Date | 05/01/2025 |
| 2 | Industry | Textile / Garments |
| 3 | Hiring Organization | Leading Multinational Manufacturing Organization |
| 4 | Job Location | Sialkot |
| 5 | Province | Punjab |
| 6 | Last Date to Apply | 15/01/2025 |
| 7 | Education Requirements | B.A. / B.Com |
| 8 | Employment Type | Full-time |
| 9 | Number of Posts | N/A |
| 10 | Address | N/A |
| 11 | Apply Method | Send CV with a recent photograph to the given email |
| 12 | Contact Number | N/A |
| 13 | careersmnc1@gmail.com | |
| 14 | Website Link | N/A |
| 15 | Age Limit | N/A |
| 16 | Gender | Male or Female |
| 17 | Salary | N/A |
| 18 | Additional Information | Experience in textile/garments sector required |
Private Jobs Karachi Vacancy Scale
| Vacancy Name | Scale | Number of Posts |
| Customer Support Officer | N/A | N/A |
| Assistant | N/A | N/A |
Why Should You Join This Job?
This job offers a great opportunity to work in a leading multinational manufacturing organization. It is an excellent chance to gain experience in the textile and garment sector, particularly for individuals with a background in customer support and sales. Additionally, working in a dynamic environment will help enhance professional skills and career growth.
Benefits of This Job
- Opportunity to work with a leading multinational company
- Career growth and development
- Chance to build a professional network in the textile/garments industry
- Valuable experience in customer support and sales operations
Application Procedure to Private Jobs Karachi
To apply for this job:
- Prepare a professional CV.
- Attach a recent photograph.
- Send your CV to careersmnc1@gmail.com.
- Make sure to mention the job title (Customer Support Officer / Assistant) in the subject line of your email.
- Submit your application before January 15, 2025.
Private Organization Management Jobs Karachi Advertisement
10 Written Test Questions with Answers
- What is customer support, and why is it important in the textile/garments sector?
- Answer: Customer support involves assisting customers with their queries, complaints, and needs. In the textile/garments sector, it ensures customer satisfaction, builds trust, and enhances brand loyalty.
- Define the role of a Customer Support Officer.
- Answer: A Customer Support Officer handles customer inquiries, provides information about products, resolves issues, and ensures customer satisfaction.
- What skills are essential for a Customer Support Officer?
- Answer: Communication skills, problem-solving, patience, technical knowledge, and empathy are essential.
- What is the importance of maintaining records in customer support?
- Answer: Maintaining records helps track customer interactions, improve service, and resolve issues efficiently.
- What steps would you take to handle a dissatisfied customer?
- Answer: Listen to their concerns, apologize for any inconvenience, offer a solution, and follow up to ensure satisfaction.
- Explain the importance of teamwork in a sales office.
- Answer: Teamwork ensures smooth operations, better customer service, and achieving sales targets.
- What are the key challenges in customer support?
- Answer: Handling difficult customers, managing time, keeping up with product knowledge, and resolving issues quickly.
- What is the significance of product knowledge in customer support?
- Answer: Product knowledge helps answer customer queries accurately and build trust.
- How would you deal with a language barrier when assisting a customer?
- Answer: Use simple language, visual aids, and translation tools if necessary.
- What is the importance of follow-up in customer support?
- Answer: Follow-up ensures the customer’s issue is resolved and builds a positive relationship.
10 MCQs with Correct Answers Highlighted
- What is the primary role of a Customer Support Officer?
- a) Sales
- b) Assisting customers
- c) Marketing
- d) Product development
- Which of the following is a key skill for customer support?
- a) Cooking
- b) Communication
- c) Driving
- d) Painting
- How should you handle an angry customer?
- a) Ignore them
- b) Listen and offer a solution
- c) Argue with them
- d) Transfer their call
- What is the first step in resolving a customer complaint?
- a) Offer a refund
- b) Listen to the complaint
- c) Hang up the call
- d) Transfer the issue to another department
- What does CRM stand for in customer support?
- a) Customer Relationship Management
- b) Customer Response Method
- c) Critical Resource Management
- d) Client Retention Model
- Which of the following is an example of proactive customer support?
- a) Waiting for the customer to call
- b) Reaching out to customers with solutions
- c) Ignoring feedback
- d) Responding late to queries
- What is essential for building customer trust?
- a) Delayed responses
- b) Honest communication
- c) Avoiding customer calls
- d) Misleading information
- What is the best way to improve customer satisfaction?
- a) Ignore complaints
- b) Resolve issues quickly
- c) Offer no follow-up
- d) Delay responses
- What should be included in a customer support report?
- a) Random notes
- b) Customer details and issues resolved
- c) Personal opinions
- d) Irrelevant data
- What does a positive customer experience lead to?
- a) Customer dissatisfaction
- b) Customer loyalty
- c) Negative feedback
- d) Reduced sales
